This Acceptable Use Policy (“Policy”) explains the rules that apply when you use the Flumi mobile application and any related functions or content (together, the “Services”).
This Policy forms part of our Terms of Service and should be read together with our Privacy Policy. By using the Services, you confirm that you agree to this Policy. If you do not agree with it, please stop using the Services.
You may use this service only if you are at least 18 years of age, or have reached the age of majority as defined by the laws of your country or region.The Services are not directed at users under 18 years of age. If we find that an account belongs to a minor, we will close the account.
You must not send, request or generate through the Services any content described below, whether in chat messages, prompts, or in replies produced for you.
Zero tolerance. The following content leads to immediate and permanent closure of your account without warning. We keep relevant records and report them to the competent authorities where the law requires. This includes:
l Any sexual or sexualized content involving minors, whether real, drawn, animated or AI-generated, whatever age is claimed for the person depicted;
l Content promoting terrorism or violent extremism.
Not allowed. The following content is blocked and removed as soon as it is detected, and violations are handled under Section 8 of this Policy:
l Nudity, pornography or sexually explicit material;
l Graphic violence, mutilation or cruelty to animals;
l Hate speech, hate symbols, or content that degrades people on the basis of protected characteristics;
l Content encouraging self-harm, suicide or eating disorders;
l Instructions for making or obtaining weapons, drugs or other prohibited items;
l Content that falsely presents a real person as having said or done something, including political deepfakes;
l Scams, fraud, fake endorsements or impersonation of brands;
l Any content that is unlawful in your location or in the location where we operate.
You may only
submit content that you have the right to use. You must not:
l represent AI-generated responses as actual
statements made by public figures; or
l use this service to harass, humiliate,
sexualize, or misrepresent any individual.
Before
submitting any content, you must ensure that you have obtained all necessary
rights and permissions; we will process such content based on your
confirmation.
If you
discover that your protected content is being used on Flumi
without your consent, you may report it in accordance with Section 9; the
display of such content will be suspended while it is under review.
You must not use the Services to infringe the rights of others. In particular, you must not:
l Use prompts or conversations to reproduce protected works, characters or brands;
l Creating content that falsely implies sponsorship, endorsement, affiliation, or authorization by a third party.
We may block prompts that attempt to reproduce protected works, characters or brands. Accounts that repeatedly infringe the rights of others will be closed.
Rights holders may send notices of infringement to [email protected] .
You must not:
l Bypass our safety controls, for example by deliberate misspelling, splitting words, using coded language, prompt injection, or editing or disguising your input. Attempting to bypass is itself a violation, whether or not it succeeds;
l Abuse our systems, including scraping data, using bots or automated tools, probing for security vulnerabilities, or overloading the Services;
l Abuse accounts, including bulk registration, creating new accounts after an account has been closed, or selling, renting or sharing accounts;
l Abuse payments, including using stolen payment methods or engaging in chargeback fraud;
l Reverse engineer the Services, or use their outputs to train a competing AI model;
l Use the Services for any unlawful purpose.
We may use
automated tools—supplemented by human review where appropriate—to detect,
assess, block, or remove content that may violate this policy, our Terms of
Service, or applicable laws.
Depending on
the content and the specific circumstances, such review may affect submitted
prompts, generated outputs, or other materials processed through the service.
Content that
fails review may be prohibited from being generated, saved, published, or
distributed. Users may report suspected violations through the channels
described in Section 9.
For content
listed under “Not allowed” and the prohibited conduct in Section 6, we apply
the following graduated measures:
l Warning: Issuance of a warning, accompanied by
the removal of the offending content;
l Suspension of specific features: Temporary
suspension of chat or content-creation capabilities;
l Account ban: Permanent suspension of the
account.
These measures
do not apply to "red-line" content (prohibited content), material
involving minors, or instances of severe abuse of the system or payment
mechanisms; such cases, once verified, will result in an immediate permanent
ban, with records retained in accordance with the law and the relevant
regulatory authorities notified.Depending
on the circumstances, we may also suspend entitlements, report to law
enforcement or take legal action. Unused subscription benefits are not refunded
when an account is closed for violating this Policy.
If you believe
that any content or behavior violates this policy, you may report it by
clicking the report icon next to the in-app message or reply and selecting the
reason, or by emailing [email protected]. Please provide relevant details,
such as the content in question, account information (if applicable), and a
description of the alleged violation.
If you believe
that we have removed content or restricted an account in error, please send an
email to [email protected], including your account identifier. Please provide
your user ID and details regarding the affected content or the enforcement
action taken. Appeals will be reviewed by a human; if it is determined that an
error occurred, the content or account will be restored.
Replies produced by the Services are AI-generated content. You are responsible for how you use them, including:
l Making sure your use is lawful where you are;
l Disclosing that the content was AI-generated where the law requires or where failing to do so could mislead;
l Not presenting generated replies as a record of real events or of a real person’s actual words; and
l Obtaining any other permissions your intended use requires.
Our safety screening reduces risks, but it does not mean that we accept responsibility for how you use the content.
We may update this Policy as the Services, the law or risks change. If a change is significant, we will notify you before it takes effect. Your continued use of the Services after changes take effect means you accept the updated Policy.
For questions about this Policy, please contact us at:
Email: [email protected]