Terms of Service
These Terms of Service (“Terms”) form the agreement between you and the operator of Flumi (“we”, “us”, “our”) that governs how you access and use the Flumi mobile application, its AI chat features and any related functions or content (together, the “Services”). These Terms apply alongside our Privacy Policy, which explains how information is handled, and the standard end-user license agreement made available through the App Store from which you download the App.
Opening or using the Services means you have read these Terms, understood them and agreed to be bound by them. If you do not accept any provision below, please do not continue to use the Services and uninstall the App from your device.
We may revise these Terms or adjust the Services over time. Material changes will be announced inside the App before taking effect; your continued use after the revised Terms apply indicates acceptance. Features may be updated, paused or retired through app releases.
To use the Services you must be at least 18 years of age, or the age of majority recognized where you reside if that is higher. For users located in the European Economic Area, the United Kingdom or Switzerland, the minimum age required by local data-protection and contract law applies (16 years, unless local law expressly permits a lower threshold).
By using the Services you represent and warrant that you have reached the required age, possess the legal capacity to enter a binding agreement, and are not prohibited from using the Services under applicable law. If we reasonably conclude that these eligibility conditions are not met, we may suspend or discontinue access without prior notice.
Provided that
you keep complying with these Terms, you receive a personal, restricted,
non-exclusive, non-transferable, non-sublicensable and revocable permission to
run the Services on a device you own or control, solely for your private,
non-commercial use. Any permission not expressly granted above remains reserved
to us and our licensors.
This license
does not allow you to resell, rent, lease, sublicense, distribute or otherwise
commercially exploit the Services, and it ends automatically when you stop
using the Services or these Terms are terminated.
You undertake
to operate the Services in a lawful and proper manner. Neither you nor anyone
acting through you may, and you must not help a third party to:
l Carry out any unlawful, fraudulent, misleading
or unauthorized activity by means of the Services;
l Post, ask for or pass on material that is
unlawful, defamatory, harassing, threatening, discriminatory or obscene, or
that infringes another party’s intellectual-property, privacy, publicity or
other legitimate rights;
l Reverse engineer, decompile, disassemble or
otherwise seek to obtain the source code and underlying algorithms of the
Services, where mandatory law does not allow such restriction;
l Reproduce, mirror, embed within another frame,
modify or prepare derivative works based on the Services, absent our prior
written approval;
l Interfere with, place an undue load on, disturb
or undermine the security, integrity or performance of the Services, their
servers or related infrastructure;
l Deploy bots, crawlers, scrapers, scripts or any
other automated system to reach the Services, bulk-collect conversations or
pull data on a large scale, absent authorization;
l Bypass, switch off, alter or render ineffective
any authentication, content-filtering, safety or protective measure built into
the Services;
l Extract or disclose system prompts, model
configurations or other internal non-public information of the Services;
l Dodge subscription caps, register several
accounts to claim free or paid perks, or otherwise misuse the billing and
entitlement systems;
l Pass your access to a third person, or operate
the Services while impersonating someone or falsely claiming affiliation with
any person or organization.
“User Content”
means the messages, prompts, persona or character settings, topics you choose
and any other material you send to or through the Services.
You keep all
ownership and intellectual-property rights in your User Content. We do not
claim ownership over it.
To operate and
deliver the chat features, you grant us and our service providers a worldwide,
non-exclusive, royalty-free license to host, store, process and transmit your
User Content solely to provide the Services to you. This license does not cover
any other use.
You state and
guarantee that you hold, or have lawfully secured, every right required for
your User Content; that it breaches neither applicable law nor any third-party
right; and, where it shows an identifiable individual, that you have obtained
that individual’s consent. You remain responsible for the lawfulness and rights
clearance of everything you contribute.
Feedback,
suggestions, feature requests or other ideas you send us may be used without
restriction and without any obligation to compensate you.
Replies
returned by the Services are produced automatically by artificial-intelligence
models on the basis of your input. They may be incomplete, outdated, biased or
factually incorrect, even when written confidently, and they may differ from
answers you would receive from a qualified human professional.
The Services
do not provide medical, legal, financial, mental-health, psychological or
emergency-response advice, and no reply should be treated as such. Before
making decisions involving health, finances, legal matters or safety, consult
an appropriately qualified professional. You rely on AI-generated replies at
your own risk.
When you share
or publish a reply outside the Services, you are responsible for its accuracy
and for complying with any legal duty to disclose that it was produced by AI.
You must not present AI output as a record of a real person’s actual speech or
actions, impersonate any individual, create a misleading impression of real
events, or use outputs to spread false information.
You must not
attempt to bypass our safety controls through specially worded “jailbreak”
prompts, repeated manipulation or any other means, and you must not ask the
model to generate content prohibited under Section 4 or Section 8 of these
Terms.
Some features
may require a paid subscription or a one-time purchase. All paid features and
subscription services within the app are processed via Apple’s in-app purchase
system. Upon confirmation of purchase, the corresponding amount will be charged
to your Apple ID account.
Subscriptions
will automatically renew at the end of each billing cycle unless you disable
auto-renewal at least 24 hours before the current cycle expires. Renewal fees
will be charged to your Apple ID account; you may manage or cancel your
subscriptions at any time via your App Store account settings.
Financial
transactions within the app are handled entirely in accordance with Apple’s
policies. If you require a refund, please submit a request directly to Apple at
https://reportaproblem.apple.com/; we are unable to accept or approve refund
requests on Apple’s behalf.
The following content is prohibited in any message you send, any request you make, and any output you obtain through the Services:
l Material involving the sexual abuse, exploitation or sexualization of minors, whether real or generated;
l Pornographic or sexually explicit material where prohibited by law;
l Content promoting violence, terrorism, organized crime or other criminal activity;
l Hate speech, harassment, defamation or content targeting protected groups;
l Content encouraging self-harm, suicide or acts that threaten life or health;
l Material infringing copyright, trademark, privacy or other lawful rights;
l Fraudulent, deceptive, malicious or misleading content.
To keep the Services safe, submitted messages, prompts and replies may be subject to automated screening, and user reports are reviewed by our moderation team. We may block prohibited content, remove it, suspend or restrict the relevant features, and suspend or terminate access for serious or repeated violations. Where required by law, content involving the sexual exploitation of minors is reported to the competent authorities.
The Flumi name and branding, the App’s interface design, source code, icons, graphics, algorithms, proprietary AI workflows and all related documentation are owned by us or our licensors and protected by copyright, trademark and other applicable intellectual-property laws.
Except for the limited personal-use license stated in Section 3, these Terms do not transfer any right, title or interest in the Services or our intellectual property to you. You may not remove or alter any copyright, trademark or other proprietary notice on the Services.
Subject to the broadest allowance of applicable law, the Services are made available “as is” and “as available.” We make no warranty of any kind, express, implied or statutory, notably the implied assurances of merchantability, suitability for a specific purpose, title and non-infringement.
We offer no guarantee that the Services will run without interruption, errors, security flaws, viruses or defects, nor that AI answers will be accurate, complete, dependable or fit for any particular use. We do not promise that stored conversations will be kept without loss. You assume all risk arising from operating the Services.
Where the law allows, neither we nor our affiliates, directors, staff, licensors or service suppliers will be held responsible for indirect, incidental, special, consequential or punitive harm—such as lost profit, lost data, damaged goodwill or interrupted business—that results from your reaching, using or being unable to use the Services or any AI-generated answer.
Where local rules forbid excluding or restricting certain damage claims, our responsibility is capped as far as local law permits. Nothing here removes liability that mandatory law prevents us from limiting.
These Terms remain in force from the moment you begin using the Services until terminated by you or by us. You may end them at any time by deleting the App and stopping all use.
Should you commit a substantial or repeated violation of these Terms, break applicable law or platform rules, or should continued use create a security, technical or legal danger to us, other users or third parties, we may pause, curtail or end your access right away and without advance notice. On termination, every permission granted to you comes to an immediate stop.
Provisions that by their nature should survive termination—including intellectual-property protection, disclaimers, liability limits and miscellaneous clauses—continue in force after termination. After the relationship ends, your data is handled as described in our Privacy Policy.
Entire agreement: these Terms together with our Privacy Policy and the App Store EULA make up the complete agreement concerning the Services and replace any prior understandings on the same subject.
Governing law: these Terms are governed by the laws applicable to the operator, without regard to its conflict-of-law rules, except where mandatory local law requires otherwise.
Severability: if a provision is held invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision is modified only to the minimum extent necessary to make it valid.
No waiver: the fact that we do not exercise a given right or clause does not mean we give it up.
Assignment: should a merger, purchase, restructuring or disposal of assets occur, we may transfer these Terms along with the transaction; without our prior written approval, you cannot pass on your rights or duties hereunder.
Questions about these Terms, reports of violations, or legal notices may be sent to:
Email: [email protected]
We will reply within a reasonable period permitted by applicable law.